OCC Is Back at CCW in Las Vegas, June 20–23, 2022

Understanding your customers will help you tailor your service to meet their growing expectations. While there’s no general blueprint to understanding customer behavior and expectations. Researchers in the field of social psychology have proved very helpful in this regard. Check out some of the revelations that have been uncovered with…

How can you break bad news without causing further stress and disappointment? Delivering bad news is one of the least fun aspects of working as a call center agent. Yet, this is a regular part of the job as there are moments every day when things might fall short of…

In this blog, we’ll touch on key strategies to help you solidify customer relationships during these troubled times. This will no doubt reflect on your customer loyalty and retention metrics. In a similar discussion today, we’ll touch on five key strategies to help you solidify customer relationships during these troubled…

It is no surprise that customer care and support is one of the fundamentals of business growth and success nowadays. Not only does customer support help with better business management, but it also helps with the provision of a better customer service experience. You may be wondering whether this is…

Difficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note…

You may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if…

Food delivery industry has continued to grow in recent years and has become the new normal. Even as the restrictions are slowly easing up, many customers still use food delivery services as it offers easy and quick methods for them to enjoy delicious food from the comfort of their own…

As the world has loosen pandemic restrictions, and started getting back to normal, the travel and tourism industry expects a surge of travelers booking their ticket flights, hotels and holiday packages. People want to experience the fun and joy of traveling again and as well expect a smooth hassle free…

Life became a trade for us all. It’s a trade to stay positive from all the negatives. We tried exchanging the negatives from life to have something light on our hearts and stay content with each day. COVID-19 has been challenging, but we have been more challenging. We had to…