PinnedOCC Is Back at CCW in Las Vegas, June 20–23, 2022One Contact Center can’t wait to be back in person at the Customer Contact Week in Las Vegas, June 20–23, 2022. We’ll be there for the incredible speaker line up, actionable and impactful session content, and unmatched benchmarking and team building opportunities. Join us at CCW and stop by for…Convention1 min readConvention1 min read
Sep 15, 20226 Crucial Things Customers Expect You to KnowUnderstanding your customers will help you tailor your service to meet their growing expectations. While there’s no general blueprint to understanding customer behavior and expectations. Researchers in the field of social psychology have proved very helpful in this regard. Check out some of the revelations that have been uncovered with…Know Your Customer3 min readKnow Your Customer3 min read
Sep 14, 2022OCC Tips: Delivering Bad News to Your CustomersHow can you break bad news without causing further stress and disappointment? Delivering bad news is one of the least fun aspects of working as a call center agent. Yet, this is a regular part of the job as there are moments every day when things might fall short of…Tips3 min readTips3 min read
Sep 13, 2022Solidify & Strengthen Customer Relationships with these Key StrategiesIn this blog, we’ll touch on key strategies to help you solidify customer relationships during these troubled times. This will no doubt reflect on your customer loyalty and retention metrics. In a similar discussion today, we’ll touch on five key strategies to help you solidify customer relationships during these troubled…Customer Relationships4 min readCustomer Relationships4 min read
Sep 12, 2022The Importance of Customer Care Services in HealthcareIt is no surprise that customer care and support is one of the fundamentals of business growth and success nowadays. Not only does customer support help with better business management, but it also helps with the provision of a better customer service experience. You may be wondering whether this is…Healthcare3 min readHealthcare3 min read
Sep 9, 2022Call Center Agents Must Avoid these 5 Communication Mistakes to Guarantee Positive Customer ExperiencesDifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note…Communication3 min readCommunication3 min read
Sep 8, 2022When Should You Outsource Reservation And Online Booking Services?You may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if…Reservations4 min readReservations4 min read
Sep 7, 2022Why Your Food Delivery Business Needs an Outsourced Customer SupportFood delivery industry has continued to grow in recent years and has become the new normal. Even as the restrictions are slowly easing up, many customers still use food delivery services as it offers easy and quick methods for them to enjoy delicious food from the comfort of their own…Food Delivery3 min readFood Delivery3 min read
Sep 6, 2022Why Outsource Your Travel & Tours Call CenterAs the world has loosen pandemic restrictions, and started getting back to normal, the travel and tourism industry expects a surge of travelers booking their ticket flights, hotels and holiday packages. People want to experience the fun and joy of traveling again and as well expect a smooth hassle free…Travel And Tourism4 min readTravel And Tourism4 min read
Sep 2, 2022Life Tips You Can Tip OnLife became a trade for us all. It’s a trade to stay positive from all the negatives. We tried exchanging the negatives from life to have something light on our hearts and stay content with each day. COVID-19 has been challenging, but we have been more challenging. We had to…Life Tips4 min readLife Tips4 min read