OCC Tips: Delivering Bad News to Your Customers

Acknowledge their frustrations.

Be the first to break the news, if possible.

Demonstrate empathy and show you’ve been listening.

Stick to the facts while being considerate.

Offer a genuine apology and possible solutions.

Conclusion

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A U.S. based BPO company specializing in customer service, chat, email support & back-office support services. Call 1–888–680–1663. www.onecontactcenter.com

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One Contact Center

A U.S. based BPO company specializing in customer service, chat, email support & back-office support services. Call 1–888–680–1663. www.onecontactcenter.com