Call Center Agents Must Avoid these 5 Communication Mistakes to Guarantee Positive Customer Experiences

Getting Off on the Wrong Foot

Poor Questions/Bad Listening

Careless Choice of Words

Wrong Tone of Voice

--

--

A U.S. based BPO company specializing in customer service, chat, email support & back-office support services. Call 1–888–680–1663. www.onecontactcenter.com

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
One Contact Center

A U.S. based BPO company specializing in customer service, chat, email support & back-office support services. Call 1–888–680–1663. www.onecontactcenter.com