Boosting Healthcare Customer Service during the Pandemic

healthcare customer service

Current State and Challenges of the Healthcare Sector

The Covid-19 pandemic has brought on a few challenges for the healthcare sector. According to the Annals of Internal Medicine, one of these key areas is the disruption to the healthcare supply chains. The already frail system of this industry has been further exposed to more glitches by the ravaging coronavirus disease. As far as the product needs in the hospitals are concerned, the five most important products see, to be pharmaceuticals, personal protective equipment, medical devices, medical supplies and blood. The problem is that while all of these are interconnected, problems of failure with any of these key supply chain areas will wreck further havoc on their entire system.

Boosting Healthcare Customer Service during the Pandemic

For hospitals, startups, and other players in the healthcare sector, the coronavirus pandemic has powerful and far-reaching implications that demand urgent action and attention. How can this be done? First;

It’s important to ensure avoid or reduce disruption to healthcare supply chains during this critical period. For example, the World Health Organization (WHO) warned that about 70 countries are now at severe risk of HIV-drugs shortage. If things like this are not quickly attended, then we’ll certainly be having more and more chaos to deal with. Secondly;

Improving customer service at this critical time will be key to staying afloat and driving growth for many businesses in the healthcare sector. Your patients are your customers and how you treat (literally speaking) will determine their patient/customer service experience. This means never giving in to disruptions or negative occurrences in each component of service that makes up the entire patient experience from patient scheduling to billing, and everything in between.

One Contact Center

Along with quality medical care, caring staff, and a comfortable atmosphere, your patients demand exceptional professionalism, clear communication and accurate information, as well as the efficiency of processes in the entire service delivery. One Contact Center provides business support services for the healthcare sector.

OCC can help you handle this with well-trained and highly experienced customer service professionals that can handle patient scheduling, billing and claims, appointment check-ins and post-appointment follow-ups, among others.

The pandemic won’t suffice as an excuse for poor service delivery.

Learn more about improving your patients’ and customers’ experience. Contact us today!

--

--

--

A U.S. based BPO company specializing in customer service, chat, email support & back-office support services. Call 1–888–680–1663. www.onecontactcenter.com

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Extending the brand and reach of the practice, via digital tools, to enhance patient-provider…

Preventative Care for Cats

RED ALERT: IF YOU SEE THIS ON YOUR NAILS IMMEDIATELY VISIT A DOCTOR

What Your Resting Heart Rate Tells You About Your Health

What is the ‘pull out’ method?

Two at the same time — Alcohol and Cannabis

Are Americans Getting Too Much Healthcare? | Professor Barry Brownstein

What $65,000 of Health Care Looks Like

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
One Contact Center

One Contact Center

A U.S. based BPO company specializing in customer service, chat, email support & back-office support services. Call 1–888–680–1663. www.onecontactcenter.com

More from Medium

Retention 🔄 vs Engagement 👏. What is the difference? (part 1)

7 Best Practices of Improving Customer Experience

5 questions to ask before you start an AI project

Fostering innovation : Prioritizing with benefits in mind