Outsourcing companies are the next big thing when it comes to customer support. These companies understand the business world and know that their service is the key to the existence of a business since customer is the backbone and bedrock of every business. …

Businesses around the world are struggling to mitigate the economic impact of the current coronavirus pandemic on their business. …

Good news! You can leverage on proven research on consumer behavior. We are all different, no doubt. But somehow, we are mentally configured to respond to certain instances in similar ways. For the 10 simple secrets, here we go!

1. Internal labeling Can Be Quite Powerful

We aren’t talking about…

Warm greetings to all OCC clients and employees. This Thanksgiving, we want to share our genuine appreciation with you. We’re so thankful for all of your support throughout the year. Wishing you a happy and festive Thanksgiving with all your family and friends.

Happy Thanksgiving!

Even if you have done it before, working at home may feel like a whole new world: It could be overtime rather than a day here and there (and you’re not even sure how long it will last). Your whole company is involved. …

Being customer-centric requires a deliberate commitment to principles that can counteract different types of short-term strategies and would-be cost-effective means of directly connecting to the bottom line. Building a customer-focused company still requires not just courage but also efficient execution.

If you want to build a customer-focused company, you have…

The competition is so high in the business world that organizations cannot afford to lose their customers. That is why an effective customer experience strategy is a must for increasing the loyalty of customers and improving customer satisfaction. …

If you’re in the customer service business which I believe everyone actually is in, you probably wouldn’t miss the best opportunities to show gratitude to the customers who are the lifeblood of your business. …