Food delivery industry has continued to grow in recent years and has become the new normal. Even as the restrictions are slowly easing up… — Food delivery industry has continued to grow in recent years and has become the new normal. Even as the restrictions are slowly easing up, many customers still use food delivery services as it offers easy and quick methods for them to enjoy delicious food from the comfort of their own…

Whether face-to-face contact or through telephone and email conversation, businesses and professions under the hospitality industry are… — Whether face-to-face contact or through telephone and email conversation, businesses and professions under the hospitality industry are expected to provide excellent customer experience. They know that providing poor customer experience leads to unhappy guests and clients creating a scene on the spot or via phone, and thus potentially affects the…

As the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up on the trends and… — As the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up on the trends and regulations that significantly impact the industry. From initial consultations, treatments to follow ups, medical organizations are expected to always strive for excellent customer service. To be able to meet this expectation…

How do you talk to your customers? — How do you talk to your customers? Customer satisfaction and brand image are two things every business wants to keep at a high point. As it turns out, nothing would impact these two things as much as the way you communicate and relay info to your clientele. More than splashy…

You may not have known, but businesses outsourcing their online booking and reservation services are at an advantage over their… — For businesses like travel and tours, bookings and reservations are the key to their success. When these businesses have problems with the way they handle their bookings and reservations, expect complaints and loss of customer and revenue. That is why hiring a professional and dedicated contact center to handle these…

Imagine just how much work and effort goes into handling hundreds or even thousands of inbound calls in the call center every day. — Imagine just how much work and effort goes into handling hundreds or even thousands of inbound calls in the call center every day. Most people will agree that it’s very easy to get complacent when faced with this kind of challenge. But this sector of customer support can punish you…

In food delivery, there’s a lot that can go wrong. Many customers reported that they had issues such as food poor quality, late delivery… — The increasing demand for food delivery service has resulted in the emergence of numerous food delivery apps and platforms. However, with high customer expectations, inquiries and complaints many food businesses especially startups are having a hard time getting a toehold in an increasingly competitive market.

Call center metrics are measurable values that demonstrate how effectively call center services are achieving their key goals. These are… — Call center metrics are measurable values that demonstrate how effectively call center services are achieving their key goals. These are like KPIs and they are used to gauge the team’s progress towards results or evaluate their success at achieving key targets.

For businesses like hotels, transportation, travel and tours, spas and entertainment, bookings and reservations are the key to their… — For businesses like hotels, transportation, travel and tours, spas and entertainment, bookings and reservations are the key to their success. When these businesses have problems with the way they handle their bookings and reservations, expect complaints and loss of customer and revenue. That is why hiring a professional and dedicated…